Reasons for Non-Use of Broadband Internet

When asked, the reasons given for why some Americans choose not to use the Internet or broadband technologies extend beyond issues of geography. Many Americans—41.3 percent of the total U.S. population—still do not use the Internet from any location. But, only 32.4 percent of U.S. households do not contain at least one person who uses the Internet. The key reasons given by those households that have never connected to the Internet at home suggest problems of cost/value and availability, including: “Don’t Need/Not Interested” (41.6 percent), “Too Expensive” (22.9 percent), and “No or Inadequate Computer Available” (22.5 percent). Affordability and computer availability are even more important for those who had Internet service but discontinued it. Major reasons for discontinuing home Internet use include “No or Inadequate Computer Available” (27.5 percent), “Too Expensive” (27.2 percent), and “Don’t Need/Not Interested” (18.4 percent)

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